Led end-to-end integration of IoT incident management solutions and agent-focused workspaces to drive automation, customer onboarding, and reporting performance improvements.

Spearheaded AI-Ops onboarding, automated SSL certificate management, and drove cloud operations support while establishing SLO-based performance monitoring.

Developed operational workflows and Python automation to streamline production support and migrations, reducing onboarding errors and downtime.

Migrated and optimized Jenkins CI pipelines—reducing runtime by 80%—standardized pipeline builds across 26+ projects and provided custom tooling for AFESB support.